Contact Our Support Team
We’re committed to providing exceptional customer service across all gaming platforms and services. Whether you have questions about account management, game regulations, responsible gambling resources, or technical assistance, our dedicated support team is available to help you promptly and professionally.
Communication Channels & Response Times
Our multi-channel support system ensures you can reach us through your preferred method. All inquiries submitted through our official channels receive responses within 24 hours, in compliance with South African online gaming regulations and consumer protection standards.
| Contact Method | Details | Availability |
|---|---|---|
| Email Support | [email protected] | 24/7 |
| Live Chat | Available on platform | Daily 09:00 – 23:00 SAST |
| Telephone Support | +27 (0)44 213 8500 | Mon-Sun 10:00 – 22:00 SAST |
Support Departments & Procedures
Our specialized departments handle different inquiry types. Before contacting us, please prepare relevant account information and specific details about your issue.
- Account Management: Registration, verification, balance inquiries
- Responsible Gambling: Self-exclusion, limit settings, support resources
- Technical Issues: Game errors, payment problems, software concerns
- Complaints & Disputes: Formal grievances requiring formal documentation
Last updated: January 22, 2026